Privacy Policy

Privacy Policy

This Privacy Policy explains how Track Floor Luxury collects, uses, shares, and protects personal data in connection with the website trackfloorgrain.baby and our luxury apartment selection services.

Data collected only as described in this policy
Your rights and options are detailed below
Questions handled via our contact channel
01 · Purpose

How We Use Data

We use personal data to respond to enquiries, assess apartment preferences, arrange consultations, manage bookings and communications, operate and improve the website, maintain security, prevent misuse, and meet legal, accounting, and recordkeeping obligations. We may also use data to manage service administration and internal reporting.

Processing is limited to the purposes described in this policy.
02 · Sharing

Service Providers

We may share personal data with vendors and other service providers that support hosting, analytics, communications, security, maintenance, and related operational tasks. These parties are expected to use the data only for the services they provide to us and to maintain appropriate confidentiality and security measures.

Service providers receive only the information needed to perform their functions.
01 · Collection

Data We Collect

Track Floor Luxury may collect identifiers and contact details, inquiry details, preference information, communication content, device and usage data, and other information submitted through the website in connection with apartment selection services. We may also process records of requests, bookings, and service-related correspondence.

The categories of data collected depend on how users interact with our services.
02 · Sources

How We Collect Data

We collect personal data directly from forms, messages, and other submissions made through the website. We also receive data from browser and device interactions, cookies and similar technologies, and from third parties that support website operation, analytics, or service delivery where permitted.

Information is obtained from users, their devices, and service-related communications.
03 · Cookies

Cookies We Use

Our website may use session cookies, persistent cookies, and similar technologies. These may support core site functions, remember settings, measure traffic and usage, and help us understand how the website is used. We do not rely on cookies to collect more information than is needed for these purposes.

Cookie use is limited to operational, analytical, and preference-related functions.
04 · Controls

Cookie Controls

We use standard cookie controls to support site operation, performance measurement, and preference handling. Users may manage cookies through browser settings and, where available, on-site controls. Blocking some cookies may affect certain features or the stability of the website.

Browser settings and related tools can be used to limit non-essential cookies.
User Rights

Your Rights

Subject to legal limits, users may ask to access, correct, or delete their personal data, or object to certain processing. Where consent is used as a basis for processing, it may be withdrawn for future processing. Some requests may be declined if we must keep the data for legal, security, or operational reasons.

Available rights depend on the nature of the data and the applicable law.
Requests

How to Make a Request

To protect privacy and security, we may ask for information needed to verify a request before acting on it. We will review requests within a reasonable period and respond in accordance with applicable law.

Requests are handled after reasonable steps to confirm identity and scope.
Data Retention

Data Retention

We keep personal data only for as long as needed for the purposes described in this policy, including service delivery, recordkeeping, security, and compliance. When data is no longer required, we will delete it, anonymise it, or otherwise handle it in a practical and lawful manner.

Storage periods are based on service needs, legal requirements, and dispute handling.
Policy Updates

Policy Changes

The revised version will take effect when posted on the website unless a different effective date is stated. Where a change is material, we may provide additional notice through the website or by other reasonable means.

We review this policy from time to time and update it when our practices or legal obligations change.
Privacy Office

Contact Information

Privacy email
Telephone
+65 3701 6584
Mailing address
134, Jalan Senang, Singapore, SG
Privacy contact